Dropzone for Zendesk Messaging + AI agents: Overview

The SendSafely Dropzone for Zendesk Messaging integrates with Zendesk Messaging as a Conversation Extension, providing a native, mobile friendly upload experience for end users interacting with AI agents. Once implemented, users can upload files and secure messages without having to navigate away from the messenger window. 

There are two components required to configure the Dropzone for Zendesk Messaging:

1. Deployment and configuration of a self-hosted AWS Lambda function (Dropzone Connector) that runs within your AWS environment.

• • For instructions on configuring the Lambda, click here.

2. Configuration of the AI Agent to insert the Dropzone at the appropriate point in the conversation

1. 1. • Essential - If you are using Zendesk's AI Agents - Essential, click here for step by step instructions for configuring an Answer. 
      • Advanced - If you are using Zendesk's AI Agents - Advanced (also know as Ultimate AI) click here for step by step instructions for configuring an API integration.
      • Other - If you have integrated a third party AI agent with Messenger, please reach out to your SendSafely Customer Success Manager for specific instructions.