The steps for resetting your password depend on how you authenticate to SendSafely. If you use Single Sign On to access SendSafely (Google Apps or other external authentication provider) then you'll need to initiate a password reset directly with the party that you authenticate with. SendSafely does not manage passwords for Single Sign On users.
If you authenticate directly to SendSafely with a username and password, then you should be able to reset your password by pressing the "I Forgot my Password" button at the bottom of the login page. Our password reset process will require you to complete the following simple steps:
- Step 1 - Provide us with your email address. We will use your email address to verify the type of account you have with us, and will send you an email with either a link to confirm your email address or alternate instructions if you are a Single Sign On user. If you do not have an account with us, we will also notify you by email.
- Step 2 - Once you confirm your email address using the link we email you during Step 1, we will either ask you to answer the security question you provided when you first enrolled with us or, if you chose to enable "Two Step" login when you first registered, we will send you an SMS code for you to confirm your identity.
- Step 3 - Once you have successfully completed Step Two, we will allow you to create a new password and log you into the system.