Blocked URLs: How to Whitelist SendSafely

Some corporate recipients may be unable to access the SendSafely website after clicking on the SendSafely Secure Link, or attempting to access your SendSafely Dropzone or Personal URL. This is most often caused by a corporate firewall or proxy that is intentionally blocking access SendSafely due to its categorization as an "Online File Storage Website" or "File Sharing Website". This is most often observed at large banks and other financial institutions.

In order for your recipient to access the SendSafely package, their Network Administrator will need to unblock, or permit URLs needed for SendSafely to operate. The recipient should send a request to their Administrator to add the following URLs to their network/firewall whitelist (select applicable URLs for your SendSafely plan):

Pro/Basic/Personal Customers:

• https://www.sendsafely.com
• https://www-static.sendsafely.com 
• https://sendsafely-filestore-prod-us.s3-accelerate.amazonaws.com

Teams/Business/Enterprise Customers:

• https://[INSERT_COMPANY_NAME].sendsafely.com
• https://static-[INSERT_COMPANY_NAME].sendsafely.com
• https://sendsafely-dual-region-us.s3-accelerate.amazonaws.com
• https://sendsafely-dual-region-eu.s3-accelerate.amazonaws.com
• https://sendsafely-tri-region-us.s3-accelerate.amazonaws.com
• https://sendsafely-tri-region-eu.s3-accelerate.amazonaws.com
• https://sendsafely-tri-region-ap.s3-accelerate.amazonaws.com

EU Isolated Customers: 

• https://[INSERT_COMPANY_NAME].sendsafely.co.uk
• https://[INSERT_COMPANY_NAME].sendsafely.eu
• https://static-[INSERT_COMPANY_NAME].sendsafely.co.uk
• https://static-[INSERT_COMPANY_NAME].sendsafely.eu
• https://sendsafely-filestore-prod-ie.s3-accelerate.amazonaws.com

AU Isolated Customers:

    •    https://[INSERT_COMPANY_NAME].sendsafely.com.au
    •    https://[INSERT_COMPANY_NAME].sendsafely-au.com
    •    https://static-[INSERT_COMPANY_NAME].sendsafely.com.au
    •    https://static-[INSERT_COMPANY_NAME].sendsafely-au.com
    •    https://sendsafely-prod-ap-southeast-2.s3-accelerate.amazonaws.com

US Isolated Customers:

    •    https://[INSERT_COMPANY_NAME].sendsafely.com
    •    https://static-[INSERT_COMPANY_NAME].sendsafely.com
    •    https://sendsafely-filestore-prod-us.s3-accelerate.amazonaws.com
    •    https://sendsafely-us-west-2.s3-accelerate.amazonaws.com

Customers using a Custom Domain and/or a Custom S3 Bucket:

    •    https://[INSERT_CUSTOM_SENDSAFELY_HOSTNAME]
    •    https://static-[INSERT_CUSTOM_SENDSAFELY_HOSTNAME]
    •    https://[INSERT_CUSTOM_S3_BUCKET_NAME].s3-accelerate.amazonaws.com

If whitelisting SendSafely is not an option, please contact [e-mail] for information on a custom domain name for your SendSafely portal, which alleviates the issue of site categorization and firewall blocking.