If you're a SendSafely Business or Enterprise customer, we empower and encourage you to use a custom URL for your SendSafely portal. Leveraging a custom URL from your own domain doesn't just help with your portal's branding–it also guarantees improved deliverability of your outbound packages!
We recommend setting up a custom URL before your go-live date, as doing so later will be a more involved process.
This custom URL, rather than being yourcompany.sendsafely.com, would be a subdomain of your own website, such as secure.yourcompany.com or documents.yourcompany.com (it's up to you).
To initiate the request for a custom URL, an Administrator of your SendSafely portal must send a secure message to the SendSafely Support team. To do this:
- Log into SendSafely with an Administrator account.
- Click "Send," then "Add Message," and type a secure message that includes your desired custom URL as well as the requested update date.
- Add support@sendsafely.com as a recipient.
- Click "Submit," copy the secure link into an email with the subject "Custom URL request", and send it to support@sendsafely.com.
The SendSafely Support team will reply back confirming the requested date of the URL update, and provide any instructions around DNS changes required on your end to finish updating your portal URL.