Converting Dropzone Accounts to No-Login Service Accounts

Organizations that have been SendSafely customers for many years are likely to have created accounts for “users” that predate No-Login Service Accounts, but should really be No-Login Service Accounts. 

To identify such an account, look for the following likely features:

• The account is named not for an individual, but for a team or workflow, such as [e-mail].
• The account owns a Dropzone used for collecting sensitive information.
• The account is logged into by multiple human users with a shared username and password (note that this also goes against our Terms of Service due to the pain points that it will cause).
• The account is not already a No-Login Service Account. In the Users tab of the Enterprise Console, service account icons have a small padlock.

For ease of use, data loss prevention, and the security of your SendSafely portal, it is best to convert these accounts to true No-Login Service Accounts, which can be managed by both SendSafely admins and non-admin Dropzone Managers going forward. In order to convert accounts to no-login service accounts, a SendSafely admin from your portal should email [e-mail] with the name of the account in question requesting this update to be made. Our Support team will then action the conversion.

Once the account has been converted to a No-Login Service Account, you will no longer be able to log into that account directly. 

To ensure that this does not disrupt any existing workflows, you’ll want to ensure that:

• All human users, who need access to submissions made to the account’s Dropzone, are individually registered in SendSafely and added to the Dropzone’s recipient list.
• The secure links to those Dropzone submissions are made available to all recipients on the Dropzone, either shared via email, posted to an integrated platform via a webhook or, from their SendSafely History page.

Once you’ve taken the necessary steps to prepare for this conversion, please email [e-mail] with your request and we will make the update as soon as possible! If you are wondering if your team has any accounts that would be good candidates for converting to no-login service accounts or have questions as you are preparing for this change, please reach out to [e-mail], who will be happy to discuss your workflow and advise.