This article describes the technical limits associated with various SendSafely plans and features.
Per Transfer Limits
The following limits are applied to each file transfer/package. These limits do not apply to Workspaces (Workspace limits are listed separately below).
| Files | File Size | Recipients | Expiration (days) 1 | Packages 2 | Downloads 3 | |
| Enterprise/Business/Team | 99 | 100 GB4 | 1000 | 365 | 500 | 100 |
| Pro | 99 | 100 GB4 | 100 | 30 | 250 | 100 |
| Pro Trial | 99 | 2 GB | 5 | 30 | 25 | 100 |
| Basic | 99 | 250 MB | 10 | 30 | 100 | 25 |
| Free | 1 | 50 MB | 1 | 30 | 25 | 10 |
1 File expiration can be waived if using your own AWS S3 bucket for file storage.
2 Total number of packages that can be sent or received by each user in a 30 day period.
3 Total number of downloads per package.
4 For downloading files larger that 4 GB we recommend using the Chrome browser for best performance, and enabling SendSafely StreamSaver or SendSafely FileSaver for optimal performance.
Monthly Transfer Limits
The following limits are applied to each account in aggregate per month
| Upload | Bandwidth 5 | |||
| Enterprise/Business/Team | Variable | Variable | ||
| Pro | 100 GB | 300 GB | ||
| Pro Trial | 2 GB | 6 GB | ||
| Basic | 250 MB | 750 MB | ||
| Free | 50 MB | 150 MB |
5 Bandwidth includes all uploads and downloads
Limits for Workspaces
The following limits are applied to each SendSafely Workspace
| Size per File | 2 GB 6 |
| Total Storage | Based on enterprise upload and bandwidth limit |
| Files per Folder | 500 7 |
| Folders per Workspace | 5,000 |
| Total Files per Workspace (across all folders) | 10,000 |
| File Expiration | N/A - Workspace files do not expire |
| Number of Collaborators | 1000 |
| External Collaborator Logins per Month | 100 |
6 Workspace file size limits can be waived if using your own AWS S3 bucket for file storage.
7 The Files per Folder limit applies to all folders, including the Home folder. File versions (indicated by a "v" badge below the file name) also count towards the Files per Folder limit. This limit does NOT include file counts in any sub folders.
Platform Integrations
The following limits apply to our third party app integrations
| Max File Size | |
| Zendesk Integration | 10 GB 8 |
| Freshdesk Integration | 10 GB 8 |
| Salesforce Integration | 10 GB 8 |
8 The integration allows files up to 100 GB in size, however they must be downloaded from the SendSafely Portal instead of through the native integration sidebar app.
Contact Group Limits
The following limits are applied to Contact Groups.
| Contact Groups | Recipients per Group | ||||
| Enterprise/Business/Team9 | 500 | 10,000 | |||
| Pro | 100 | 100 | |||
| Pro Trial | N/A10 | N/A10 | |||
| Basic | N/A10 | N/A10 | |||
| Free | N/A10 | N/A10 |
9 Limits apply to individual Contact Groups configured by each user, as well as Enterprise Contact Groups configured by Portal Administrators
10 The Contact Groups feature is not available on Pro Trial, Basic or Free accounts
Rate Limits
Rate limits have been implemented to protect our service from issues that may arise when a single user generates too much traffic. A standard rate limit of 5000 requests over a 5 minute period is applied to all SendSafely user accounts. When the rate limit is exceeded, our servers will return an HTTP status code of "403 Forbidden".
Once the rate limit is triggered, you will continue to receive a "403 Forbidden" response until the number of requests drops below the 5 minute threshold. If the rate limit is exceeded for an extended period of time, an automated account lock may be placed on your account.
Key Limits
The following limits are applied to Trusted Browser Keys and API Keys
| Trusted Browser Keys | API Keys | ||||
| Enterprise/Business | 7 | 5 | |||
| Pro | 7 | N/A11 | |||
| Pro Trial | 7 | N/A11 | |||
| Basic | 7 | N/A11 | |||
| Free | 7 | N/A11 |
11 API Keys are only supported for Enterprise and Business Plans
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