Enterprise customers have the option to allow users to disable expiration for some or all file transfers. Those packages remain in Active status (i.e. the link is "clickable") until the package is manually deleted from SendSafely or the owner of the package is disabled.
This option is turned on at the enterprise level and can be utilized by any user in that portal.
- Un-expiring packages can still be manually deleted from SendSafely.
- If the package owner is deleted, all un-expiring packages belonging to them will also be deleted.
Before enabling this option, SendSafely recommends that you meet with your enterprise data security and/or compliance team to understand the ramifications of this feature as it relates to your enterprise data security policy.
To disable expiration for a single package, choose "0" days as the expiration period on the Send Items screen. Users can also set their default expiration setting on their user profile to "0" days. With this setting, all packages they send defaults to un-expiring status.
In order to disable expiration for Dropzone transfers, you must submit a request to email@example.com for this to be configured on the backend. Dropzone owners cannot set a Dropzone to 0 day expiration on their own. Once set up, any item submitted to that Dropzone will not expire.
Does not apply. Files in a workspace do not expire regardless of this option.
To enable this feature, please submit a request to the SendSafely Help Desk. For security and identity verification purposes, the request must be made by your organization’s SendSafely Administrator and submitted as a SendSafely secure message from the administrator’s SendSafely account.