Disabling File Deletion

SendSafely files are automatically deleted 5 days after their expiration date or manually deleted by clicking the X next to the file or package in the SendSafely portal. Business and Enterprise customers have the option to disable file deletion to block both automatic and manual deletion options. When deletion is disabled files still expire on schedule to prevent recipient access, however remain in storage and can re-activated in the future. You must be using your own AWS S3 bucket to disable file deletion.

SendSafely recommends setting up a Portal Master Key in conjunction with disabling file deletion so historic packages can always be decrypted by a subset of admins at any point in the future. Without a Portal Master Key, admins can only extend the life of the package to reactivate it, but not decrypt the package contents.

Send/Receive & Dropzones

When file deletion is disabled, the "Delete" option is disabled within the SendSafely user interface. If access to an expired package is required in the future, the expiration date can be adjusted by the package owner or admin in order to re-activate the item.  

Workspaces

When file deletion is disabled, files and folders can still be deleted from a workspace by end users, however, they are NOT deleted from the S3 Bucket and can be recovered.  

To disable file deletion, please submit a request to the SendSafely Help Desk.  For security and identity verification purposes, the request must be made by your organization’s SendSafely Administrator and submitted as a SendSafely secure message from the administrator’s SendSafely account.