SendSafely Portal Cancelation Process

We are sorry to see you are thinking about leaving! If there is simply nothing we can do to keep you as one of our valued customers, see below for the steps to close your organization's SendSafely portal.

1. Initiate Cancellation: A Registered Administrator must begin the cancellation process by sending a written request via email to [e-mail].
2. Complete the Cancellation Form: Once we receive your email, our Billing team will send you a cancellation request form. Please note that the required 30-day notice period for terminating your SendSafely portal begins on the day we receive your completed form.
3. Final Payment: Your next scheduled payment will be considered as your final payment.
4. Service Termination: Your organization’s SendSafely portal will be deactivated 30 days after your final payment has been processed.
5. Data Deletion: After the portal is shut down, users will no longer be able to log in, and data deletion procedures commence.

Note:

• The above process only applies to customers paying via monthly credit card.
• If you have a signed Enterprise Service Agreement, please refer to that instead. Otherwise, you can refer to our Terms of Service for further details.

Frequently Asked Questions

• Why is it not possible for the last administrator to delete their individual SendSafely account?

We do not allow the last administrator to delete their individual SendSafely account in order to prevent accidental account closure or data loss.

• What happens if the cancellation form is not completed?

SendSafely will not proceed with processing the cancellation if the form is not completed by a registered portal administrator.

• Why does SendSafely require formal 30 days written notice?

30 days written notice is required in order to protect our customers and ourselves from the deletion of data that has not been properly retrieved prior to portal shut down and permanent data deletion. The 30 day period allows all Registered Users adequate time to retrieve their data.

• What do I do if there are no Registered Administrators in my portal?

If you are looking to close your organization's SendSafely portal and do not have access to a registered Administrator’s account, please reach out to [e-mail] to complete the process of registering an Administrator. We require that someone become registered as an Administrator before any action can be taken so that the new Administrator can generate active user and usage reports from the Enterprise Console before shutting down the portal.