We are sorry to see you are thinking about leaving! If there is simply nothing we can do to keep you as one of our valued customers, see below for the steps to close your organization's SendSafely portal.
- A Registered Administrator in your SendSafely portal must send a written 30 day notice of termination via email to billing@sendsafely.com.
- The required 30 day notice to terminate a SendSafely portal begins the day we receive written notification from an Administrator.
- Your next scheduled payment will be considered your final payment.
- Your organization's SendSafely portal will be shut down 30 days after your final payment is received.
- Once your portal has been shut down, users will be unable to login and data deletion procedures commence.
Note:
- The above process only applies to customers paying via monthly credit card.
- If you have a signed Enterprise Service Agreement, please refer to that instead. Otherwise, you can refer to our Terms of Service for further details.
Frequently Asked Questions
- Why is it not possible for the last administrator to delete their individual SendSafely account?
We do not allow the last administrator to delete their individual SendSafely account in order to prevent accidental account closure or data loss.
- Why does SendSafely require formal 30 days written notice?
30 days written notice is required in order to protect our customers and ourselves from the deletion of data that has not been properly retrieved prior to portal shut down and permanent data deletion. The 30 day period allows all Registered Users adequate time to retrieve their data.
- What do I do if there are no Registered Administrators in my portal?
If you are looking to close your organization's SendSafely portal and do not have access to a registered Administrator’s account, please reach out to support@sendsafely.com to complete the process of registering an Administrator. We require that someone become registered as an Administrator before any action can be taken so that the new Administrator can generate active user and usage reports from the Enterprise Console before shutting down the portal.