Dropzone Management for SendSafely Administrators

Every Dropzone is set up under a single SendSafely account, who is designated as the Dropzone Owner. Most customers opt to use a team alias, like [e-mail], as the owner account and then add individual named users as Dropzone recipients. This model means the Dropzone account is not tied to a single person, and is not impacted by any employee movement or turnover within the organization. SendSafely portal administrators have the ability to manage the recipient list (i.e., the list of users who have access to uploaded files) and configuration settings of any Dropzone in their SendSafely portal. This centralizes and streamlines the management of multiple team based Dropzones.

In order to manage a Dropzone as an administrator, navigate to the Enterprise Console (linked under the Account menu) and locate the Dropzone owner in the Active Users list. Use the Search option in the top right corner if you can't easily locate the user in the list. 

Click the View button on the row for the user, then select the Profile option as shown below

Once you are on the user's profile page, select the Dropzone option under the Settings menu on the left side of the screen.

• To add a new recipient, type the user's email into the "Add a user email" text box. Dropzone recipients must be existing SendSafely users. For Dropzones with over 75 recipients, please notify our Customer Success team, so that we can discuss optimizing your Dropzone for large groups!

• To remove recipients, click the X next to the user's name from the recipient list. Note that removing a Dropzone recipient does not remove or inactivate the user from the SendSafely portal, just that specific Dropzone. 

• Edits to the Dropzone Form Input Label, Notification Settings and Other Options can also be made from this page.