Dropzone Connectors

What is a Dropzone Connector?

SendSafely Dropzone Connectors can be used to integrate a SendSafely Dropzone with other third-party platforms that your team uses. Dropzone Connectors are most commonly used to integrate SendSafely with ticketing systems, IT support tools and other customer service platforms. Connectors are simple code components designed to be both customizable and self-hosted. 

Once configured, file submissions to the Dropzone will trigger the connector in order to perform a specific task. These tasks typically include things like opening a new support ticket or updating an existing ticket. 

SendSafely provides and supports several different Connectors, and which one is appropriate for your use case will depend on the combination of:

• Your preferred hosting environment (AWS, Azure, Google Cloud Platform, etc)
• The 3rd party platform you want to integrate with (Zendesk, Salesforce, etc).   

Pre-built SendSafely Dropzone Connectors

SendSafely currently offers the following pre-built Dropzone Connectors: 

	AWS Lambda	Azure	Google Cloud Platform (GCP)	Google Apps Script
Zendesk	✅	✅	✅	✅
Salesforce	✅	✅	✅	✅
Freshdesk	✅	✅	✅	✅

 

What Connector should I use?

SendSafely recommends using our AWS Lambda, Azure or GCP Connectors.  These Connectors are designed to be performant for high-volume Dropzones and to be deployed into production environments.   

The Google Apps Script Connector is the quickest and easiest to setup.  This makes it suitable for teams who want to get up-and-running quickly and are expecting a low or average volume of Dropzone submission volumes. Please note, some restrictions enforced by Google on Google Apps Script resources can cause problems for very high volume Dropzones that utilize a Google Apps Script Connector.   

What are my options for Connector Hosting?

SendSafely recommends all customers host their own Dropzone Connectors. Hosting your own connector avoids the need to share authentication credentials or API keys with SendSafely. There is NO additional SendSafely charge to self-host any of our Connectors, and we strongly advise this from an organizational privacy and security perspective.  

If you lack the requisite environment for a given connector, you may want to consider using our Zapier or Tines integrations. 

What if I want to connect SendSafely Dropzones to platforms not listed here?

Customers wishing to integrate SendSafely Dropzones with other platforms not listed above have a few options:

• Leverage "No Code" Automation Platforms - SendSafely supports popular "No Code" automation platforms that can enable you to integrate SendSafely with other platforms. We currently offer no-code integration options for Tines and Zapier. 

• Build a custom Connector - Several SendSafely customers have built custom Connectors to integrate Dropzones with other platforms.  This includes integrating internal "in-house" proprietary platforms. Our pre-built connectors are typically used as a starting template for further development and customization.  

• Leverage the SendSafely Solutions Engineering Team - Depending on availability, the SendSafely Solutions Engineering team can be contracted to build custom Connectors for our customers.  Some example custom Connectors developed by the team: 

• • Custom Web Form - Google Apps Script
  • Jira - Google Apps Script

  • Marketo - Dropzone Integration Guide

If you’re interested in connecting SendSafely with a platform not listed here, please reach out to your SendSafely account representative. We’re building new Connectors all the time!