Bulk Workspace Transfer for Admins

SendSafely Administrators can bulk transfer Workspaces owned by any user in their portal to themselves or another Admin. This mass-transfer capability helps ensure company Workspaces remain active and available for collaborators when processing account termination or job change requests. The new bulk Workspace transfer capability is available to all Admins when impersonating another user. To bulk transfer workspaces follow the below steps:

Step 1: Impersonate the Workspace owner (Activity)

Bulk transfer can be performed for both registered users (pre-termination) and deactivated users (post-termination). From the Enterprise Console, locate the current Workspace owner in either the Registered Users section, or the Deactivated User section. Next impersonate the user by either:

• Registered User: click the three dot menu on the user record.  Select the Activity option 
• Deactivated User: Click the Activity button on the user's row.

Registered User:

Deactivated User:

Once impersonating the user's activity (as indicated by a yellow banner) click on the Workspaces tab.

Step 2: Select Workspaces for transfer

From the Workspaces tab, either choose the select all option in the header row, or individually select each Workspace to transfer. Next, click Transfer in the top right corner. Note the following:

• Only Workspaces owned by the impersonated user can be transferred. Workspaces on which the user is a collaborator, but not an owner cannot be selected.
• Workspaces in both active and archived state can be transferred, however state is not changed as part of the transfer process. 
  • Any archived workspace that is transferred will need to be restored to active state in order for collaborators to have access.
  • All Workspaces are immediately archived when a user is deactivated.

Step 3: Select Admin to assume ownership

As the last step, choose a target Admin to complete the transfer. All selected Workspaces are now owned by the selected Admin. 

Decryption Keys

Due to the end-to-end encryption of Workspaces, transferring ownership does not automatically transfer the decryption key codes necessary to decrypt Workspace content to the new owner. Options for obtaining the decryption keys for a workspace are to request the secure link containing the key code from a collaborator, a trusted device key or a portal master key. In the absence of the decryption key code, Owners may still access the Workspace in a limited capacity. Owners without key codes can view metadata such as collaborators, activity logs and file names, but are unable to view or download any Workspace content. For more information, please see this article.